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Welcoming disabled customers

Sponsored by Tesco

This is an accessible and lively introduction to disability for all front-line staff and sets out the experiences and preferences of disabled customers. This best selling guide offers practical advice on how to offer quality service to disabled customers. 

Now revised & updated.

"One of the best received and thought-provoking publications on disability."

Helen Davis, Senior Personnel Officer
Leicestershire County Council

Prices and ordering

Prices are dependent upon quantity ordered as shown in the following table.

No. of copiesPrice per copy
FromToMemberNon-member
550£2.30£4.50
51200£2.10£4.10
201500£1.90£3.70
5011,000£1.50£3.00
1,0012,000£1.40£2.80
2,0013,000£1.30£2.60
3,0014,000£1.20£2.40
4,0015,000£1.10£2.20

Minimum order 5 copies. For orders of over 5000 copies please contact the EFD publications department via the EFD website or call us on (020) 7089 2410.

Prices are exempt from VAT and are quoted exclusive of postage & packaging.