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Serving customers with learning disabilities
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Location: central London
Hosted by: British Council
This is information about a past event
Are your staff confident when serving customers with a learning disability? Do you know what reasonable adjustments should be made to ensure that you are giving your customers with a learning disability the best service?
This event will equip you with an understanding of how to serve customers who have a learning disability. The event will focus on how to make the right adjustments and ensure your front line staff understand the needs of people with a learning disability, so that your organisation provides the best possible customer service.
Why attend
This event enables you to:
- Understand fully what a learning disability is and how it affects individuals and their day to day activities
- Understand what you reasonably need to do, as a service provider, under the Mental Capacity Act and Disability Discrimination Act, to ensure that you do not discriminate against people with a learning disability
- Learn from service users about their needs as customers and what can be done to improve their experience
- Understand what reasonable adjustments can be made to ensure that the services and information you provide is barrier free to people with a learning disability
- Train your staff so they understand the needs of people with learning disabilities.
Who should attend?
Any organisation that has customers or provides information to the public. Customer service staff, staff tasked with providing information to customers, front line staff dealing with the public, individuals that provide reasonable adjustments for customers.
Who will be speaking at this event?
Confirmed speakers at present include:
- Richard Blake
- Co-chair, National Forum for people with learning disabilities
- Catherine Casserley
- Barrister, Cloisters and former Senior legislation adviser, Disability Rights Commission
- Karen Flood
- Associate, Employers' Forum on Disability and Focus Group Organiser, First Step
- Phil Friend
- Associate, Employers' Forum on Disability and Chair, RADAR (chair)
- Jane Livingstone
- Policy & Information Manager, Association for Real Change
- Anne O'Bryan
- Consultant trainer and author of Valued in Public (Helping people with a learning disability to work in public bodies)