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Customer Action Files
'Practical' and 'accessible' are Forum watchwords for our series of publications dealing with the duties of the DDA relating to service providers.
Volume 3:
The Customer access audit – A guide to best practice
The best practice guide is instantly applicable while also flagging the third set of duties of the DDA which became 'live' in 2004. A physical access audit and checklist has been designed to 'join-up' the management team approach to the fundamental issue of access.
Prices
Member prices
- £20.20 per copy
- £74.20 per set
Non-member prices
- £27.60 per copy
- £95.40 per set