Free publications

Easy read guide to the Disability Discrimination Act

The Employers' Forum on Disability have made available an easy-read version of the Disability Discrimination Act, in conjunction with the Department for Work and Pensions. It is suitable for individuals with learning disabilities and is free to download

Barrier free call routing

This guide will help organisations improve their automated and non-automated phone systems to enhance the customer experience, particularly for older people and those with disabilities.

'Barrier free call routing' is supported by BT and the Central Office of Information. Based on interviews with disabled and older people, it shows how important it is for everyone to have easy access to information over the phone, and how business can make gains from call routing systems that are accessible for everyone.

Disability online for CSR practitioners – keeping global business in reach

Disability online reflects the increasing importance of CSR to the Forum's membership, which includes over 400 UK and global organisations, which together employ over 20% of the UK workforce. This guide is important as it makes it easier for corporate social responsibility opinion leaders and practitioners to keep up-to-date with leading corporate practice on disability and to ensure they have the facts and the bigger picture to make available to their members and stake holders.

How to get your money at the Post Office

The Post Office has developed a range of banking services available at all Post Office branches that enable customers to get their cash from their branch free of charge. As many customers will not previously have used banking services, the Post Office commissioned the Employer's Forum on Disability to produce 'How to get your money as the Post Office'. This leaflet provides vital guidance on how all customers, including disabled people, older people, people with basic learning skills and those who are uneasy with complex documents can do their banking and get cash at Post Office branches.

Paying your bills

'Paying your bills' is a user-friendly guide designed to help people with a learning disability avoid debt. The booklet presents the basics of paying bills and managing the money to do so. It includes information on the different types of bill and the various means to pay them, as well as a simple to use glossary of useful words and step-by-step advice on what to do if you can't pay your bill.

The guide will not only make it easier for people with a learning disability to understand and pay their bills, but its easy-to-read format will also be of use to a far wider audience including people whose first language isn't English, people with eyesight problems and young people paying bills for the first time, helping to make British Gas accessible for all its customers.

It's your money

The Employers' Forum on Disability, in partnership with People First and Barclays, has pioneered the easy-to-read, colourful guide to make it easier for people with learning and literacy difficulties to use banks.

Piloted successfully to disabled people's organisations and financial institutions alike, 'It's your money' introduces the basics of managing money day-to-day – from understanding your first pay cheque to using ATMs. Barclays is funding 200,000 copies to customers and disability groups throughout the UK free of charge.