forum home page > publications > welcoming disabled customers / disability communication guide
Welcoming Disabled Customers
Now revised & updated
- Accessible and lively introduction to all front-line staff
- Sets out the experiences and preferences of disabled customers
- Offers practical advice on how to offer quality service to disabled customers
'One of the best received and thought-provoking publications on disability.'
Helen Davis, Senior Personnel Officer
Leicestershire County Council
Disability Communication Guide
- Comprehensive quick reference guide
- Gives guidance on language and etiquette
- Advises on specific impairments and preferred modes of assistance
- Practical advice on how to recognise and avoid attitudes and behaviour which can create mis-understandings and barriers
Both publications can be customised with your organisation's logo or licensed for your intranet site. Call the publications department for a quote (020) 7089 2410.
| Number of copies | Member per copy | Non-member per copy | |
|---|---|---|---|
| From | To | ||
| 5 | 50 | £2.30 | £4.50 |
| 51 | 200 | £2.10 | £4.10 |
| 201 | 500 | £1.90 | £3.70 |
| 501 | 1,000 | £1.50 | £3.00 |
| 1,001 | 2,000 | £1.40 | £2.80 |
| 2,001 | 3,000 | £1.30 | £2.60 |
| 3,001 | 4,000 | £1.20 | £2.40 |
| 4,001 | 5,000 | £1.10 | £2.20 |
Please call the Publications department on (020) 7089 2410 for prices on orders over 5,000 copies.