14 December 2005
Employers' Forum's bestseller publication updated and revised – Welcoming disabled customers
Following careful research and frontline testing, one of the Employers' Forum on Disability's best received and thought-proving publications, ‘Welcoming disabled customers’ has been fully updated, redesigned and is now available to buy.
With more than two million copies of the guide already in circulation, ‘Welcoming disabled customers’ is recognised as an easy-to-read, illustrated and informative publication that delivers an important message.
1 in 4 customers in the UK is disabled or is close to someone who has a disability. By providing services that your disabled customers find easy to use, a business makes its services more accessible for all customers.
The guide gives practical advice on how to offer quality service to disabled customers and covers the latest information on a wide range of topics, such as the law, confident communication, customer service over the telephone, a wide range of impairments and providing services at a disabled customer's home.
One Forum member said:
“The vital message of an individual, non-judgemental and personal approach to disabled customers gets through without the reader actually realising that they are, in fact, being ‘trained’ in disability awareness.”
This guide can be customised with a company's logo and statement from senior management which gives a direct message to a company's employees, reinforcing its commitment to best practice and enhancing the quality of customer service for all customers.
For further details of prices, licensing and customisation of ‘Welcoming disabled customers’, please contact the publications team on (020) 7089 2410.
Ends
For further information, please contact the Press Office
Employers' Forum on DisabilityTelephone: 020 7089 3020
Email: media@employers-forum.co.uk
Notes to editors:
- If you would like to review this publication, please call the Press Office on (020) 7089 3020 or email media@employers-forum.co.uk for a copy of the publication.
- The Employers' Forum on Disability is the authoritative employers' voice on disability as it affects business. Its members represent over 400 major organisations that currently employ more than 20 per cent of the UK workforce. The Forum works closely with disabled people, government and other stakeholders, sharing best practice to make it easier to employ disabled people and serve disabled customers.